Dear Maria,
Thank you for bringing this to our attention. We apologise for any inconvenience caused by the faulty lamp shade you received.
To start the return process and arrange for a refund, please visit our website at https://thelightingoutlet.com.au/pages/returns. This link will guide you through the necessary steps to get a replacement.
We appreciate your feedback and hope to make things right for you soon. Please don't hesitate to reach out to us if you have any further questions or concerns.
Best regards,
The Lighting Outlet