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Warranties, Returns & Refunds

Warranties

For all warranty claims please ensure you have your proof of purchase at hand, an invoice from your electrician from the installation and the check the faulty product is within the applicable warranty period. Warranty is always a replacement warranty only. 

 

Returns

Please choose your purchase carefully – all costs for product returns are to be at the customers expense. The total shipping from the original shipping cost to the lighting outlet will not be refunded. 

 

Please Note: If a product is no longer required / change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse. Any returns outside of this time period will not be accepted. 

 

Please Note: A 15% restocking fee is charged for no longer required / change of mind items. This is a standard fee across the board in the lighting industry* 

 

Please Note: Returns will not be accepted if product or packaging is damaged in any way. Products must be returned as originally received. Do not send back goods how you would not like not receive, EG do not send back without packing into a box. If the product box is damaged in anyway we will not refund the item

 

Please Note: If a product is received damaged you have 7 days inform us of the breakage. 

 

NON Refundable Items

Clearance, custom items and lamp shades are non refundable. Please make sure you make your selection carefully.

All clearance items sold can not be returned. All clearance items will have a clearance clearly stated in the product title description.

We are happy to offer custom cuts and modifications on certain products, such as LED strip and track lighting, no refunds will be available for anything custom. 

 

Returns Procedure

To complete your return or warranty claim, please follow the below steps:

1. Download and fill out the product return / warranty form found here.

2. Once the form is completed, email it to returns@thelightingoutlet.com.au Specifically, for warranty claims please attach either an image or video of the faulty product. Should you need further assistance or to discuss your return/warranty contact our team on (02) 9666 3838.

3.Our customer service team will contact you within 24 hours in order to process your return/warranty.

 

Liability

We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).

 

Governing Law

Any argument relating to the terms and conditions between The Lighting Outlet and the customer shall be governed by the laws of New South Wales, Australia. 

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