Shipping

The Lighting Outlet offers FREE shipping on all Australian orders over $100 and charge $14.99 for any orders under $100. We dispatch on multiple courier services Monday to Friday. 

 

Most items are shipped from our Sydney Store with full tracking. 

 

The Lighting Outlet guarantees you will receive your purchase. Delays in postage sometimes happen but in 99% of orders you will get your item in the fastest possible time. 

  

Couriers Please & Star Track Express are the couriers we use for shipping. 

 

Delivery Times After Dispatch (Approximate Guide Only)

• NSW/QLD/VIC Metro 1-4 Days

• NSW/QLD/VIC Country 3-8 Days

• SA/TAS 2-7 Days

• WA/NT 6-12 Days

IMPORTANT - DO NOT book an electrician until you have fully received your goods to ensure they are correct, on time and not damaged.

 

Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement. 

 

Please Note: ATL (Authority to leave) If customer marks ATL in the checkout it is at the customer's risk if it is lost or damaged in anyway. We will provide a POD (Proof of delivery) from the courier if requested. 

 

Please Note: We do not ship to PO Boxes or Parcel Lockers. Australia post refuses to accept parcels from couriers so complain to them not us. 

 

Please Note: Extra shipping charges will be calculated for each order to Norfolk Island, Lord Howe Island, Christmas Island and for shipping costs exceeding $50.

 

International Customers

Each country may have importing taxes, it is the customers responsibility to look their country's importing tax. Australia's 10% GST (goods and service tax) will be removed from orders. Orders must be shipped internationally for the GST to be removed. 

 

Long Lengths

For package lengths greater than 2 meters there will be a $30 freight charge on top of all costs.

Returns

Please Note: Please choose your purchase carefully – all costs for product returns are to be at the customer's expense. If product is no longer required / change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse. Any returns outside of this time period will not be accepted. A 15% restocking fee is charged for any no longer required / change of mind items. Returns will not be accepted if product is used or packaging is damaged in any way. Products must be returned as originally received.

Please Note: Custom cuts and alterations

We are happy to offer custom cuts and modifications on certain products, however no refunds will be available for such items unless required under warranty or consumer law.