Hi Michael, Thank you for taking the time to share your experience with us. We're sorry to hear that you had a negative experience with our product, and we would like to apologize for any inconvenience this may have caused. We take quality control very seriously and are disappointed to hear that your product had multiple significant defects. Our products are designed to meet the highest standards, and it's not common for them to have defects like the ones you mentioned. We would like to investigate this further to ensure that this doesn't happen again in the future. We also apologise for the inconvenience caused by the incorrect sizing of the steel and glass imperfections. We will definitely take note of this issue and make sure it's addressed.