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Terms and Conditions


Last Updated 16/1/2023

The offer of this store is made by the company The Lighting Outlet . in accordance with the rules in force on electronic and distance commerce contracts.
The Lighting Outlet is an official authorized dealer for all brands on the site

Contact Information
1/153 Beauchamp Rd, Matraville,
2036, NSW
Phone: (02) 9666 3838
Email: sales@thelightingoutlet.com.au

Terms of Sale

At the Lighting Outlet we aim at 100% customer satisfaction through both our product quality and customer service. If at any time you are unhappy with a service from our company, our friendly customer service team will strive to assist you 5 days a week and return your email within 24hours
You can reach us directly on (02) 9666 3838 for your every enquiry.
These general conditions of sale govern the manner and conditions of sale of the products marketed by The Lighting Outlet (the “Products”). All contracts for the sale of products by The Lighting Outlet to third parties (the "Customers") are governed by these General Conditions, which constitute an integral and essential part of any proposal, order and confirmation of purchase order. some products. The conditions of sale are applicable to orders are those in effect on the date of the order.

The Lighting Outlet website offers the Customer the sale of all products or services relating to home lighting, and more generally any form of existing or future products or services allowing to better live the leisure and comfort at home and on the move.

1. Online Store Agreement
By agreeing to these general conditions of sale, the customer declares to be of legal age (at least 18 years old) and to have the legal capacity to acquire the products offered through https://thelightingoutlet.com.au and that he understands the general conditions in their entirety.
Under no circumstances will The Lighting Outlet accept the purchase made by a minor. In the event that a transaction carried out by a minor is detected, The Lighting Outlet will cancel the order immediately, refunding the amount immediately if payment has been made.

2. Products – Pricing and Description
Unless otherwise stated, product prices listed on the site by The Lighting Outlet are in AUD and include GST but not shipping costs.
The prices of the products published by The Lighting Outlet on its site replaces the previous prices and are subject to available stock. The price guaranteed to customers is that which is published on the site on the day of the order. The price indicated as at the time of purchase is fixed and final.

The technical and functional characteristics relating to the products published by The Lighting Outlet on the descriptive pages of its site, are those provided by the respective manufacturers.

Product images are indicative and not binding and the products are not provided for testing. Although The Lighting Outlet operators can provide information on product characteristics, the customer is solely responsible for choosing the products ordered and for ensuring that the specifications defined by each manufacturer meet their needs.

3. Orders
You can place an order with us through our website https://thelightingoutlet.com.au
Each order placed represents a contractual proposal from the Customer. The execution of the order by The Lighting Outlet represents its confirmation and acceptance.

3.1 Domestic Orders must have a minimum subtotal value of $25 for us to process

3.2 International Orders must be a minimum of $200 for us to process. Each country may have importing taxes, it is the Customers responsibility to look into this before making a purchase. Australia’s 10% (Goods and Services tax) will be removed from each order.

4. Promotions and Discounts

A promotional discount cannot be used in conjunction with any other discount or promotion unless stated otherwise.

5. Shipping Information, Delivery Terms, Methods and Process Time

The Lighting Outlet offers a flat $11.95 shipping rate for most Metro areas around Australia. If your postcode does not fall into this category, shipping will be calculated at checkout.

Package lengths of 2 meters of more shall be a $30 freight charge on top of all costs.

Extra shipping charges shall be calculated orders from Tasmania, Norfolk Island, Lord Howe Island, Christmas Island, remote areas or larger quantities. 

5.1 The lighting outlet shall use reasonable endeavours to dispatch goods within reasonable time frame starting from the day on which the order is placed for the product depending on the customer’s location.

Please note that we do not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times, including expenses incurred for services provided by electricians and other contractors not party to this agreement.

If a delay is likely, we shall contact the customer and advise for the delay.
In order to ensure that all projects and installations go to plan, we advise that you DO NOT book an electrician unless you have received your order in full and it has been checked against the paperwork. If something’s not right, please don’t hesitate to give us a call on (02)9666 383

5.2 The delivery of products available in stock is made through multiple express courier services Monday to Friday. The Lighting Outlet shall endeavor to dispatch all in-stock orders placed before 12pm EST that same day, with an estimate of no longer than 48 hours. Orders placed on weekends / public holidays shall be processed on the next business day.
Orders with items that require to be ordered can take 3-5 business days to dispatch. Delivery times will vary depending on location (Please see below)
Delivery Times After Dispatch (Approximate Guide Only)
NSW/QLD/VIC Metro 1-4 Days
NSW/QLD/VIC Country 3-8 Days
SA/TAS 2-7 Days
WA/NT 6-12 Days
Please allow an additional 1-3 business days on top of the above allocated times for regional areas.
The Lighting Outlet also offers Overnight Express Delivery Service guarantee that will cater for the Customers individual needs. Prices shall vary depending on the size of a Customer’s order and final destination. We advise that you please contact us for a quotation.

5.3 PO Box 
We do offer shipping to PO Box addresses, but please be aware that Australia Post imposes certain restrictions. Specifically, they do not accept packages exceeding 1 meter in length or with a total cubic weight over 20kg. Should your order fall outside these parameters, we may need to ask for a physical address for delivery. In such cases, we will contact you either by phone or email to make the necessary arrangements.

6. Insurance
Upon finalising their purchase, customers may select a protection plan at a nominal fee of $4.99 for orders totaling less than $100, or an equivalent to 1% of the order's value for those exceeding this amount. The Lighting Outlet's responsibility for any breakages, damages, or theft is contingent upon the customer's election of this insurance option at checkout.

7. Authority to leave (ATL)
The Lighting Outlet shall not be held liable for any damages if a Customer marks for their items to be left somewhere. We shall provide a POD (Proof of Delivery) from the courier if requested. Orders below $250 shall automatically be defaulted as Authority to Leave.

8. Force Majeure
The following cases are considered to be force majeure, with the exception of those provided for by law:
- Total or partial strikes, internal or external to the company, the stoppage of means of transport or provisions for any reason, legal or governing restrictions, computer failures, blocking of telecommunications networks and loss of Internet connection.
In the event of force majeure, the execution of the order will be suspended.
If after three (3) months the parties observe the persistence of force majeure, the order will be automatically canceled, unless otherwise agreed.

9. Modifications to the website www. thelightingoutlet.com.au
The Lighting Outlet may at any time and when it deems appropriate, without the need to notify the user, make corrections, additions, improvements or modifications to the content, presentation, information, services, areas, bases of data and other elements of said site, without this giving rise or right to any claim or compensation, nor that this implies recognition of any responsibility in favor of the user.

10. Modifications to the agreement

The Lighting Outlet reserves the right to modify the TERMS AND CONDITIONS OF SALE of this agreement at any time, said modifications being effective immediately by means of:

a) The publication on the website thelightingoutlet.com.au of the modified agreement.
b) Notification to the user about said modifications.

In this way, the user agrees to review said agreement periodically in order to keep abreast of said modifications. Notwithstanding the foregoing, each time the user accesses the indicated site, it will be considered as an absolute acceptance of the modifications of this agreement.

11. Additional Terms from time to time
The Lighting Outlet may add to the TERMS AND CONDITIONS OF USE of this agreement additional provisions related to specific areas or new services that are provided on or through the website thelightingoutlet.com.au (hereinafter "additional terms"), which will be published in the specific areas or new services of said site for reading and acceptance. The user acknowledges and accepts that these additional terms form an integral part of this agreement for all legal purposes that may arise.

12. Electronic Signature
The "validation click" constitutes an electronic signature. This electronic signature has, between the parties, is the same value as a handwritten signature.

13. Intellectual property

The lighting Outlet is the owner of the intellectual property rights of the site and of the right to the disclosure of the evidence which is listed in the catalog of the online store. Consequently, any total or partial reproduction, on any type of medium, of the elements that make up the site and the catalog, as well as their use or sale to third parties is strictly prohibited.

14. Liability

In its dealings with Customers, the Lighting Outlet shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships loss of data and other financial loss. (“Financial loss” in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description).
Nothing in this agreement shall limit The Lighting Outlet liability for death or personal injury caused by its negligence.

15. Claims

Complaints for non-conformity of the delivered product must be sent in writing to The lighting Outlet immediately after receipt of the goods. The customer must keep the original packaging and the delivery slip.

16. Entire Agreement

These general conditions of sale represent all the obligations of the parties. No other general or specific condition communicated by the Customer may be incorporated into or derogate from these general conditions.

17. Governing Law
The validity, interpretation and enforcement of these terms and conditions shall be governed by the laws of New South Wales, Australia without any conflict of laws or applicable principles.

18. Price Match

Product must be in stock and is not to be used with any other promotion or discount. Price match is only available to match other online lighting stores not retail lighting stores.



For all warranty claims please ensure you have your proof of purchase at hand, an invoice from your electrician from the installation and the check the faulty product is within the applicable warranty period. Warranty is always a replacement warranty only.
The Lighting Outlet is not responsible for damages caused by unprofessional installation, modified products or manipulated by the customer or by any other person not authorised by the manufacturer; as well as by improper use, manipulation and / or short circuits, apparent signs of improper treatment.

Damaged or Missing items
Notification of any damages or missing items must be received by The Lighting Outlet within seven days of receipt of the product. The customer is to provide photographs of the damages and email them to returns@thelightingoutlet.com.au
If the product is to be repaired or replaced, it must correspond to the one originally sent by The Lighting Outlet and the customer must include the delivery note and/or invoice.


Change of mind returns
Customers who wish to return a product due to a change of mind or cancelled order may do so within thirty (30) days of receipt.
The customer is responsible for the shipping costs for a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.
You must lodge a return request via our returns page, Alternatively, you can email returns@thelightingoutlet.com.au
To be eligible for a return, products are to be returned “as new” in original packaging and re-sellable condition. The products must not be used, assembled, damaged or have been installed. If the product box is damaged in any way, this may affect the result of your return.

The following items are excluded from the 30-day return policy:

  • Clearance items
  • Custom Items
  • Made to Order (including custom cut profiles and LED strips)
  • Elstead Lighting, Aromas Del Campo, Ai Lati, Kichler products (which are subject to a 35% restocking fee)
  • Lamp shades
  • T4 fluorescent tubes
  • Gift cards
Credits will be issued in the form of store credit or gift voucher and will be equal to the price paid for the product minus the cost of shipping. Store credit vouchers are valid for six months from the date of issuance.
Our rights
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage in accordance with our Faults & damages policy.

Customers who wish to cancel all or part of an order due to change of mind or incorrectly ordered may do subject to cancelling in within 12 hours, during business hours from time of purchase. Once products have been shipped, you cannot cancel them.

Customers may choose between either:
  • Restocking Fee: 20% will apply unless otherwise stated or unless another Order, to the same value or more, is placed in lieu of this re-stocking fee.
  • OR
  • Credit: will be issued in the form of store credit and will be equal to the price paid. Store credit vouchers are valid for six months from the date of issuance

The following items are excluded from orders cancellation prior to dispatch:
  • Clearance items
  • Custom Items, Made to Order (including custom cut profiles and LED strips)
  • Elstead Lighting, Zafferano, Norly's and Aromas products (which are subject to a 35% restocking fee)
  • Lamp shades
  • T4 fluorescent tubes
  • Gift cards

All returns, damaged, missing items or order cancellations must be notified by a clear statement (for example, a letter sent by mail or e-mail) within stated time.

We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence). Governing Law Any argument relating to the terms and conditions between The Lighting Outlet and the customer shall be governed by the laws of New South Wales, Australia.


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