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Customer Support: (02) 9666 3838
30 Day Returns * - Best Prices, Best Service - Free Shipping Available*

Terms and Conditions

The Lighting Outlet aims for 100% customer satisfaction through both product quality and customer service. Our friendly customer service team will strive to assist you 5 days a week and return to your email within 24 hours.

If at any time you are unhappy with a service from our company, we would appreciate if you could please contact us direct on 02 9666 3838.



(1) Returns & Refunds


Please choose your purchase carefully – all costs for product returns are to be at the customers expense.

If a product is no longer required / change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse. Any returns outside of this time period will not be accepted.

A 15% restocking fee is charged for no longer required / change of mind items. This is a standard fee across the board in the lighting industry*  

Returns will not be accepted if product or packaging is damaged in any way. Products must be returned as originally received. Do not send back goods how you would not like receive them, EG do not send back without packing into a box. If the product box is damaged in anyway we will not refund the item.

Clearance & Custom items

All clearance items sold can not be returned. All clearance items will have the word "clearance" clearly stated in the product title description.

We are happy to offer custom cuts and modifications on certain products, such as LED strip and track lighting, no refunds will be available for anything custom. 


(2) Shipping Information

The Lighting Outlet offers FREE shipping on all Australian orders over $100. We dispatch on multiple courier services Monday to Friday. 

Please be aware that from time to time mistakes may happen during the processing of your order. In order to ensure that all projects and installations go to plan, we advise that you do not book an electrician unless you have received your order in full and it has been checked against the paperwork. If something’s not right, please don’t hesitate to give us a call on 02 9666 3838.

We will endeavour to despatch all orders placed before 12pm EST that same day, with an estimate of no longer than 48 hours. Orders placed on weekends / public holidays will be processed on the next business day. Next day delivery is offered in most Metropolitan areas, however delivery times will vary depending on location. Please see below:

Delivery Times (Approximate Guide Only)

NSW/QLD/VIC Metro 1-4 Days 
NSW/QLD/VIC Country 3-8 Days
SA/TAS 2-7 Days 
WA/NT 6-12 Days 

Please allow an additional 1-3 business days on top of the above allocated times for regional areas.

Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement.

IMPORTANT - DO NOT book an electrician until you have fully received your goods to ensure they are correct and not damaged.

Extra shipping charges will be calculated for each order to Norfolk Island, Lord Howe Island, Christmas Island and for shipping costs exceeding $50. 

ATL (Authority to leave) If customer marks ATL in the checkout it is at the customer's risk if it is lost or damaged in anyway. We will provide a POD (Proof of delivery) from the courier if requested.



We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).


PO Boxes & Parcel Lockers

Unfortunately our couriers are unable to send goods to a PO Box/Parcel Lockers.

If it is an extreme case where you have no option we can send at an extra charge of $15.


International Orders

Orders must be a minimum of $200 for us to process. Each country may have importing taxes, it is the customers responsibility to look into this before purchasing. Australia's 10% GST (goods and service tax) will be removed from orders. 


Pick Up Available

If you wish to collect your order from our warehouse, please contact us via phone / email to organise a time. Our details are as follows: 2/133 Beauchamp Road, Matraville NSW 2036


Overnight Express Guaranteed Service Available

If you have a deadline to meet and want to ensure you receive your goods within 24 hours, we  offer an overnight guaranteed service that will individually cater to your needs. Prices will vary depending on the size of your order and final destination, so please contact us for a quotation.


For Long Lengths

For package lengths 2 meters of more will be a $30 freight charge on top of all costs. 


(3) Payment Information

We accept payment via Credit card, paypal, however cash and eftpos is available for pick up orders.

Price breaks for bulk purchases are available – please contact us for your personalised quotation.


(4) Price Match

Product must be in stock and is not to be used with any other promotion or discount. Price match is only available to match other online lighting stores not retail lighting stores.


(5) Warranty Information

Individual product warranties will apply – please contact for specific warranty periods. Warranty is valid within Australia only.

For all warranty claims please ensure you have your proof of purchase at hand and the faulty product is within the applicable warranty period. Warranty is always a replacement warranty only. 

In the unlikely event that your product becomes faulty within this warranty period, we will happily service or replace this with a new item for you. If the purchased product is no longer available, we will replace item with the closest alternative to match. If no alternative is available, we will issue you with a store credit to use on items of your choice within our store. No refunds will be given for faulty products.

If a product is received damaged you have 7 days inform us of the breakage. 


Returns Procedure

To complete your return or warranty claim, please follow the below steps:

1. Download and fill out the product return / warranty form found 


2. Once the form is completed, email it to

Specifically, for warranty claims please attach either an image or video of the faulty product. Should you need further assistance or to discuss your return/warranty contact our team on (02) 9666 3838.

3. Our customer service team will contact you within 24 hours in order to process your return/warranty.


(6Privacy Policy

All cardholders information received will be 100% secure and protected.


(7) Governing Law

Any argument relating to the terms and conditions between The Lighting Outlet and the customer shall be governed by the laws of New South Wales, Australia.


ABN: 91 160 874 706

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