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Customer Support: (02) 9666 3838
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Delivery Information

Shipping Information

The Lighting Outlet offers FREE shipping on all Australian orders over $100 and charge $14.99 for any orders under $100. We dispatch on multiple courier services Monday to Friday. 

You have the option of leaving us a note with delivery instructions during the checkout process. Please use this opportunity to let us know if you would like the courier to leave your package in a secure place if the delivery address is unattended at the time of delivery. If there are no secure places available, the courier will leave a note with instructions on how to arrange a delivery at a time that suits you.
 
If we do not receive delivery instructions from you, it is assumed that a signature is required on delivery. Please note that any failed delivery attempts may result in delays to your delivery.

Please be aware that from time to time mistakes may happen during the processing of your order. In order to ensure that all projects and installations go to plan, we advise that you do not book an electrician unless you have received your order in full and it has been checked against the paperwork. If something’s not right, please don’t hesitate to give us a call on 02 9666 3838.

Orders placed on weekends / public holidays will be processed on the next business day. Next day delivery is offered in most Metropolitan areas, however delivery times will vary depending on location. Please see below:

Delivery Times

NSW/QLD/VIC Metro 1-3 Days 
NSW/QLD/VIC Country 3-7 Days
SA/TAS 2-5 Days 
WA/NT 7 Days 

Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement.

For International Customers

Please send us an email to sales@thelightingoutlet.com.au with the products you wish to order, quantities and the full shipping address, we will then return to you with a freight quotation.

For Long Lengths

For package lengths greater than 2.2 meters there will be a $30 freight charge on top of all costs.

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