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30 Day Returns * - Best Prices, Best Service - $8.99 Shipping Australia Wide Available*

Delivery Information

The Lighting Outlet offers a flat $8.99 shipping rate on all areas except Tasmania, Western Australia and some remote areas. We dispatch on multiple courier services Monday to Friday. 

 

Orders are shipped from our Sydney warehouse with full tracking. 

 

The Lighting Outlet guarantees you will receive your purchase. Delays in postage sometimes happen but in 99% of orders you will get your item in the fastest possible time. 

  

Couriers Please & Star Track Express are the couriers we use for shipping. 

 

Delivery Times After Dispatch (Approximate Guide Only)

  • NSW/QLD/VIC Metro 1-4 Days

  • NSW/QLD/VIC Country 3-8 Days

  • SA/TAS 2-7 Days

  • WA/NT 6-12 Days

 

    IMPORTANT - DO NOT book an electrician until you have fully received your goods to ensure they are correct, on time and not damaged.

     

    Insurance - In the checkout there is an option for insurance of 1% value of the order which covers all breakages and damages. Goods will only be replaced if they are missing if this insurance is not taken. 

     

    Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement. 

     

    Please Note: ATL (Authority to leave) If customer marks ATL in the checkout it is at the customer's risk if it is lost or damaged in anyway. We will provide a POD (Proof of delivery) from the courier if requested. Any orders under $200 will be defaulted as Authority to Leave. 

     

    Please Note: We do not ship to PO Boxes or Parcel Lockers. Australia Post refuses to accept packaged from couriers.

    If you wish to raise a complaint then do so with Australia Post as we are not responsible for this. 

     

    Please Note: Extra shipping charges will be calculated for each order to Norfolk Island, Lord Howe Island, Christmas Island and for shipping costs exceeding $50.

     

    International Customers

    Orders must be a minimum of $200 for us to process. Each country may have importing taxes, it is the customers responsibility to look into their country's importing tax. Australia's 10% GST (goods and service tax) will be removed from orders. Orders must be shipped internationally for the GST to be removed.

     

    Long Lengths

    For package lengths 2 meters or more will incur a $30 freight charge on top of all costs.

     

    Promotional Free Shipping 

    Any promotions on Free Shipping are for the 'Free Standard Shipping with Tracking Number' method only. These promotions exclude any long length shipping fees, PO box's, international shipping fees or remote area's.

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