Shipping & delivery
Each order will have different variables on shipping timeframes. Location is the biggest factor, if you are located in east coast metro cities then delivery will be much quicker. If your order is a simple globe it will be dispatched swiftly and on a faster service normally as it’s cheaper to send via air, if your order is large with many different products this will increase the time by a day and sometimes up to 3 days.
Below is a rough estimate on shipping time frames after dispatch.
NSW/QLD/VIC Metro 1-4 Days
NSW/QLD/VIC Country 3-8 Days
SA/TAS2-7 Days
WA/NT 6-12 Days
If your order is urgent and don’t mind paying for express airfreight, give us a call and we can explore the quickest couriers possible to hit your deadline.
For most metro area's around Australia shipping will be $11.95. Alternatively, shipping will be calculated at checkout.
Yes, you can pick up your order. Just place the order as normal and select the "Pick Up" option in the checkout. Please note: Our standard processing times of 3-5 business days still apply. You will receive a notification via email when the order is ready for collection.
We are always in search of better services from couriers and pricing to pass back to the customer. Currently we are using Australia post for most of our orders, we also use couriers please and Star Track express.
Yes, you may send your own courier, mark pick up in the checkout and send through your shipping labels, please check with us before booking the courier in to pick up to ensure the package is ready for collection.
This will depend on whether you have selected signature required in the checkout, if you have ticked the box for signature required then the courier will leave a card for you to contact them and arrange to receive. If you have not selected signature required, they will leave the parcel in a safe place.
Yes, we do, packages must be under 1.2 meters only though.
Once the courier has collected from our warehouse you will receive update tracking instantly. Each order is supplied with tracking number. Once the courier has collected from our warehouse you will receive update tracking instantly. Each order is supplied with tracking numbers which you can track on the courier’s websites which you can track on the courier’s website.
Once the courier has collected from our warehouse you will receive update tracking instantly. Each order is supplied with tracking number. Once the courier has collected from our warehouse you will receive update tracking instantly. Each order is supplied with tracking numbers which you can track on the courier’s websites which you can track on the courier’s website.
If your order has not been picked up by the courier there will be no tracking, you still will have the tracking number but until they pick up the goods it will be blank, please be patient.
Yes, we send to any country in the world, please proceed through checkout and we will return with the freight costs and if you are happy to go ahead, we will send over a separate invoice for freight costs.
Yes, we do please call office prior to order to see if it is possible, certain products will not be eligible for overnight service.
Yes, please leave a note in the checkout to dispatch on a certain date.
Most times yes however, we sometimes need to ship from different warehouses.
Yes, most cases the couriers will follow the instructions however, they do not always follow our instructions. Leaving a note for the courier to call before arrival is the most requested instruction which they do not follow through with. Asking to leave the package in a certain place is usually fine.
Order amendments, issues & returns
Please see the link below for our returns policy.
No, products which are custom cut such as LED Strip or Aluminium Profiles are not refundable.
Other items which are non-refundable are lamp shades, clearance items and gift cards.
All costs to return items are at the buyer’s expense, this includes the original freight charge sent out to the customer. If the order has free shipping this does not include free shipping back to us.
No, for us to resell the item we the product returned in brand new selling condition, without the packaging it is useless, look to sell your items used on marketplaces such as Ebay or Amazon.
You will not receive back the original cost of freight charge to us by the courier. If the return is sent within the 30 days of purchase and is accepted you will receive a store credit.
Once received contact us straight away of any damages, we must be notified within the first 7 days of received. Take photos of damages and email to returns@thelightingoutlet.com.au.
Please check your invoice closely with the goods received and if in correct please take photos and email through to returns@thelightingoutlet.com.au.
Please contact us immediately, we will try our best to help you out in this case but once the order has been placed, we start the process straight away in getting the order out to you and it maybe to late to cancel.
If the order has not left our warehouse then yes you can, if it is already with the courier then we can not change the address, feel free to reach out to the courier your self with the tracking numbers and in some cases they may be able to assist you with this request.
No sorry, please do a separate order and leave a note on that order so we can try our best to join the orders. We process orders immediately after the order is placed and sometimes it is too late to make changes.
Payment & accounts
We are always looking for a better service for our customers and the methods can change, currently we accept Visa, Mastercard, PayPal, ApplePay, Google Pay, Afterpay, Zip Pay and Shop Pay.
Sorry not at this stage, look to use pay later programmes like Afterpay or Zip pay which are both in our checkouts.
Yes, in the checkout select this service and the banking details will be there.
If you select Pay Pal then use your American Express account through Pay Pal then yes.
Create an account on the below link.
https://thelightingoutlet.com.au/account/login
On every email you receive at the bottom footer there will be a line which says unsubscribe from our emails, click that link and you’re done. If you are having troubles doing this please email customerservice@thelightingoutlet.com.au with your details and we will unsubscribe for you.
Go to the link below, put in your email and click the link whichsays forgot password, this will allow you to reset.
https://thelightingoutlet.com.au/account/login
Work with us
Yes, The Lighting Outlet is 100% Australian owned and run. TLO was established in 2013.
Please email sales@thelightingoutlet.com.au
Read our reviews on the link below!
Over 2400+ reviews on Google from our clients
The Lighting Outlet
These guys are so lovely and helpful! The customer service is exceptional and their staff are so thoughtful and thorough in their advice. So many other companies don’t respond to emails or have the patience to go through and explain the details but these guys go above and beyond. Thank you.
The Lighting Outlet
This company was great to deal with , the batten light shades was great and packed well with no broken shades , and the delivery was excellent.
The Lighting Outlet
I had a fabulous experience with The Lighting Outlet - they were able to assign me a designer to help me design my ideal LED lighting system. The advice offered resulted in me choosing the right components for the lightning system in my new garage - very happy with the results. Highly recommended and I'll be back.
The Lighting Outlet
Good prices, helpful input to questions and quick delivery. Very happy with the fan which works very well. Will buy some more once the renovations reach their conclusion.
The Lighting Outlet
Susan DietrichI bought replacement globes from the Lighting Outlet. Their website clearly and comprehensively described the globes so I was confident that I was ordering the right thing. They arrived promptly and well packaged. I will definitely buy from them again.
The Lighting Outlet
We bought one of their massive albatross ceiling fans. It arrived within about a week, quality is really good and it was easy to install. Would definitely recommend and buy again.
The Lighting Outlet
Very happy customer. Extremely quick postage, packaged very well and exactly what I needed at the cheapest price I could find it.
The Lighting Outlet
Thank you so much Fernanda. You helped us a lot in many ways and also gave us very competitive price. You are very professional in your work and definitely you put your heart into the work so you look after your clients with genuine care. Again we are so grateful to your service.
The Lighting Outlet
Ordered a new 5 light pendant and a track spotlight system for my lounge room. They both arrived in perfect condition and very quickly. A very easy purchase, very prompt service and good communication. Thanks so much
The Lighting Outlet
We have ordered several times from you, different lights.You are fantastic! Thank you so much for the variety of lights you have to offer on your website. A++ company
