Warranties, Returns & Refunds
For all warranty claims please ensure you have your proof of purchase at hand, an invoice from your electrician from the installation and the check the faulty product is within the applicable warranty period. Warranty is always a replacement warranty only.
30 Day Returns for change of mind/Canceled orders:
If a product is no longer required / change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse.
You will be responsible for the shipping costs of the goods to be returned to us, irrespective of any current “free shipping” promotions or any other discounts or sales that are current.This includes the actual shipping cost that was charged to get the item to you. Products must be returned “as new” and as originally received. This means the products must not be used or have been installed. If the product box is damaged in any way, this may affect the result of your return.
Items excluded from the 30 day change of mind/Canceled orders terms are:
- Clearance items.
- Custom Items (this includes but no limited to: custom cut profile, custom cut LED strip, made to order pendants etc.).
- Elstead Lighting products. (Elstead Lighting products incur a 35% restocking fee for change of mind as these items are ordered in from the US and the UK).
- Lamp Shades
- T4 Fluorescent tubes
- Gift cards.
Credits will be issued as store credit or a gift voucher.
After we have received and confirmed the item is in an “as new” condition, we will issue you with a store credit via the email that you provided on the original order.
The store credit will be equal to the price you paid for the product, less the cost of the shipping cost that was paid to ship the order to you. Store credit vouchers are valid for 6 months from the date of issue.
We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).
Any argument relating to the terms and conditions between The Lighting Outlet and the customer shall be governed by the laws of New South Wales, Australia.