Shipping

The Lighting Outlet offers FREE shipping on all Australian orders over $100 and charge $14.99 for any orders under $100.

  

We dispatch on multiple courier services Monday to Friday.

  

Most items are shipped from our Sydney Store with full tracking.

  

The Lighting Outlet guarantees you will receive your purchase. Delays in postage sometimes happen but in 99% of orders you will get your item in the fastest possible time.

  

Couriers Please & Star Track Express are the couriers we use for shipping.

  

Delivery Times After Dispatch (Approximate Guide Only)

NSW/QLD/VIC Metro 1-4 Days

NSW/QLD/VIC Country 3-8 Days

SA/TAS 2-7 Days

WA/NT 6-12 Days

  

IMPORTANT - DO NOT book an electrician until you have fully received your goods to ensure they are correct, on time and not damaged.

  

Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement.

  

Please Note: ATL (Authority to leave) If customer marks ATL in the checkout it is at the customer's risk if it is lost or damaged in anyway. We will provide a POD (Proof of delivery) from the courier if requested.

  

Please Note: We do not ship to PO Boxes or Parcel Lockers. Australia post refuses to accept parcels from couriers so complain to them not us.

  

Please Note: Extra shipping charges will be calculated for each order to Norfolk Island, Lord Howe Island, Christmas Island and for shipping costs exceeding $50.

  

International Customers Each country may have importing taxes, it is the customers responsibility to look their country's importing tax. Australia's 10% GST (goods and service tax) will be removed from orders. Orders must be shipped internationally for the GST to be removed.

  

Long Lengths For package lengths greater than 2 meters there will be a $30 freight charge on top of all costs.

Returns

Warranties

For all warranty claims please ensure you have your proof of purchase at hand, an invoice from your electrician from the installation and the check the faulty product is within the applicable warranty period. Warranty is always a replacement warranty only.

  

Returns

Please choose your purchase carefully – all costs for product returns are to be at the customers expense.

  

Please Note: If a product is no longer required / change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse. Any returns outside of this time period will not be accepted.

  

Please Note: A 15% restocking fee is charged for no longer required / change of mind items. This is a standard fee across the board in the lighting industry*

  

Please Note: Returns will not be accepted if product or packaging is damaged in any way. Products must be returned as originally received. Do not send back goods how you would not like not receive, EG do not send back without packing into a box. If the product box is damaged in anyway we will not refund the item.

  

Clearance & Custom items

All clearance items sold can not be returned. All clearance items will have a clearance clearly stated in the product title description. We are happy to offer custom cuts and modifications on certain products, such as LED strip and track lighting, no refunds will be available for anything custom.

  

Returns Procedure To complete your return or warranty claim, please follow the below steps:

1. Download and fill out the product return / warranty form found here.

2. Once the form is completed, email it to returns@thelightingoutlet.com.au Specifically, for warranty claims please attach either an image or video of the faulty product. Should you need further assistance or to discuss your return/warranty contact our team on (02) 9666 3838.

3. Our customer service team will contact you within 24 hours in order to process your return/warranty.

  

Liability We exclude, and are not liable for, all liabilities, losses, damages, expenses and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind, and/or expenses incurred for installation services) as a result of or in connection with your access and/or use of our website, and/or any of our acts or omissions (including negligence).

  

Governing Law Any argument relating to the terms and conditions between The Lighting Outlet and the customer shall be governed by the laws of New South Wales, Australia.