We apologize for the inconvenience you experienced with your order. We understand that the missing clips were not included when you received your order on December 15th. As soon as we were made aware of this issue, we took steps to rectify the situation and have shipped the missing parts to you.
We want to assure you that we take all customer concerns seriously and will do our best to ensure that similar issues do not occur in the future. As a reminder, it is always a good idea to place orders well in advance to allow for an adequate delivery time, especially during the busy holiday season when couriers may be overwhelmed with high volume.
We hope you will continue to shop with us and that you have a better experience in the future.
The Lighting Outlet