Shipping

Most items are shipped from our Sydney Store with full tracking.

The Lighting Outlet guarantees you will receive your purchase. Delays in postage sometimes happen but in 99% of orders you will get your item in the fastest possible time.

Please note: While all care is taken in the packaging and postage of your purchase, we will assume no liability arising from or in relation to any late deliveries, including expenses incurred for services provided by electricians and other contractors not party to this agreement.
We use Couriers Please, Fastway, Star Track and TNT. shipping times are estimates :

• NSW/QLD/VIC Metro 1-3 Days
• NSW/QLD/VIC Country 3-7 Days
• SA/TAS 2-5 Days
• WA/NT 7 Days

Returns

Please choose your purchase carefully – all costs for product returns are to be at the customer's expense. If product is no longer required / change of mind occurs, you have a thirty (30) day time limit to return these goods to our warehouse. Any returns outside of this time period will not be accepted. A 15% restocking fee is charged for any no longer required / change of mind items. Returns will not be accepted if product is used or packaging is damaged in any way. Products must be returned as originally received.

Custom cuts and alterations

We are happy to offer custom cuts and modifications on certain products, however no refunds will be available for such items unless required under warranty or consumer law.